How to Identify and Resolve Workplace Harassment?

Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated. You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

How to Identify

There are many ways to harass co-workers or employees. The rights of all citizens are legally protected, regardless of sex, age, health, ancestry, religion, sexual orientation, or beliefs. Harassment occurs when someone from a one group feels discriminated against by another. Be careful, and remember that you never know what people are feeling or thinking. It is possible to accidentally offend those who work with you.

  • Physical Harassment: This includes gestures, actions, and contact that can be sexual or threatening. Even well meant gestures like a hug constitute harassment if they make a person uncomfortable. Do not touch people at work or invade their personal space.
  • Emotional Harassment: Threats, comments, degrading tones, and jokes are all workplace harassment. Avoid volatile subjects, and consider the ramifications of different jokes.

Costs to Your Business

Harassment costs businesses millions every year. Many laws allow people to sue their companies for workplace harassment. Failing to protect employees can result in a high price to pay. Not only are there litigation fees, but psychological ramifications cost businesses as well. The cost to your business is not always monetary, it can cost reputation. A company losing its reputation can have an effect on many aspects of business. The company may lose customers, valuable employees, and not attract prospective new hires.


Legal fees are a costly factor for businesses that face harassment charges. Companies are responsible for protecting their employees from managers, co-workers, vendors, and clients. Sexual harassment is the responsibility of the company when it is quid pro quo, which means that the sexual favors are exchanged for jobs, promotions, or raises. Businesses are also responsible if they are known to promote a hostile work environment. A hostile work environment occurs when management does nothing to prevent harassment. In a legal battle, employers must prove that they used “reasonable care” to prevent and address harassment issues.


Harassment and bullying take a psychological toll on everyone in the workplace. A survey from the American Psychological Association revealed that 74 percent of Americans believe that work causes most of their stress. The stress from harassment can lead to physical symptoms such as headaches, fatigue, and sleeplessness. Harassment, particularly sexual harassment, is linked to post traumatic stress disorder. Companies lose money in sick days, poor commitment, low productivity, and turnover when workplace harassment is not prevented and addressed immediately.

How to Identify your Bully

Bullying is not limited to the playground, and ignoring bullies will not make them leave you alone. Bullies are a growing problem in the workplace. Those who bully others do so with malicious intent. Unlike other harassment issues, bullies know that they are being cruel. Only 20 percent of bullying is considered illegal harassment because 80 percent of bullies do not harass people in other groups. In fact, 71 percent of bullies are women who target other women.

Abusive Workplace Behaviors

Bullies often target high performing employees and attempt to destroy them out of fear or jealousy. They manipulate using fear, and will often turn other employees against their target. Bullying has the same results as other harassment practices. Managers are often guilty of bullying their employees.

Bullying Behavior:

  • Continually changing job parameters
  • Spreading gossip and rumors
  • Creating impossible standards or deadlines
  • Isolating an individual
  • Threats of job loss
  • Spying on or stalking a target
  • Yelling at a target who is not permitted to yell back
  • Belittling or disregarding opinions and feelings
  • Preventing promotions and transfers
  • Intruding in a person’s workspace or belongings
  • Misinforming the target.

Bullying and Personality Disorders

Many bullies have personality disorders such as antisocial personality disorder and narcissism. Having a personality disorder is not an excuse to behave badly. Some bullies with personality disorders are not aware of their actions, but others choose to manipulate the people around them. Serial bullies were often bullies in school, and they usually have fake personas to hide their cruelty from the people they want to manipulate.

Antisocial Personality Disorder

Those diagnosed with antisocial personality disorder are over 18 and have shown conduct disorders before they were 15.


  • Not conforming to social customs or laws
  • Consistently being deceitful (may use more than one identity)
  • Impulsive and irresponsible (will usually have credit problems)
  • Irritable and unable to empathize.
  • Disregards personal safety and the safety of others


Many bullies show the characteristics of narcissistic personality disorder. This is more common than other personality disorders. They overcompensate for their lack of confidence with a grandiose, self-important view. Narcissists think highly of themselves, need attention, and lack empathy. There are nine indicators of narcissism. A diagnosis requires five of the nine criteria.

  • Arrogance
  • Fantasies that revolve around power, success, beauty, or love
  • Are sure that only a few elite can understand them
  • Need to be appreciated and admired
  • Feels entitled and demands that people comply with their whims
  • Exploit people around them
  • Cannot empathize with others
  • Are jealous of others and believe others are jealous of them
  • Have a self-important attitude

How to Handle Workplace Violence

Violence accounts for roughly one quarter of work related deaths in the United States. In order to prevent workplace violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. Violent behavior does not appear out of nowhere. There are different behaviors that indicate possible violence over time.

Types of Behavior

There are several different behaviors that can lead to violence if left to escalate. It is the responsibility of every manager to know employees and how they behave in order to identify possible problems. Customers and vendors can also be the cause of workplace violence.

Behavior Problems:

  • Acting Out: Employees express anger in inappropriate ways such as yelling, slamming, etc.
  • Irresponsible Behavior: Employees do not take responsibility for their actions.
  • Selfish Behavior: Employees do not care how their actions affect those around them.
  • Mixed Behavior: Employees verbally agree to follow rules, but do not.
  • Rigid Behavior: Employees are unwilling to try new things and take direction.
  • Avoidance: Employees lie, drink, or take drugs.
  • Extreme Behavior: Employees completely alter the way they act.
  • Odd Behavior: Employees have poor social skill or obsess about ideas or people.

Target the Behavior, Not the Person

When an employee exhibits questionable behavior, it is essential that the behavior is addressed before it escalates. Employers need to document behavior and discuss it with the employee. Talk to the employee about how the negative behavior affects work. It is important not to attack the employee on a personal level. Remember not to assume everyone who has a bad day is going to become violent.

If you are aware of any problems that your employee is facing, help by offering training, counseling, or both. Monitor behavior. If things do not improve, it may be necessary for a problem employee to leave. Security needs to be aware of any troubled employees who leave an organization. Employees who are paranoid, antisocial, or preoccupied with weapons, should be watched carefully.

Implement an Action Plan

Employers need to implement workplace violence action plans. It is important to train employees how to recognize and prevent violence. An action plan should reflect certain elements.

Action Plan

  • Screening: Use background checks and reference checks to hire stable individuals.
  • Security: Implement a security protocol.
  • Mediation:  Help employees find ways to resolve disputes.
  • Balance: Create programs that will promote work and life balance.
  • Assess: Hire a threat assessment team to watch for potential violence.
  • Responsibilities: Outline employer and employee responsibilities.
  • Situation Management: Have a plan in place for the worst-case scenario.

Post Situation Management: Have a plan

Why a Coaching Program Ensures Financial Stability?

Coaching and Financial Stability

Before it is possible to implement any coaching activities, the definition of a coach must be made clear. Understanding the roles and responsibilities of coaching as well as the challenges that coaches face will establish the foundation necessary for the moving forward in the process of becoming a coach for salespeople.

Be a Coach

In the business world, a coach is responsible for increasing employee and company success. The goal of coaching is to develop employees at all levels, including productivity, adaptability, satisfaction, and retention. There are professional coaching positions, but any manager can be a coach who develops the best in their employees.

Coaches are not mentors, although they share some of the same roles. Coaches work to help people discover information on their own rather than relying on direct teaching methods. In any coaching relationship, it is necessary to develop trusting relationships based on confidentiality. 


Being a good coach demands a clear understanding of the roles and responsibilities that a coach must provide. These roles include:

  • Challenge assumptions – Ask team members to consider their beliefs.
  • Offer encouragement – Celebrate achievements and build confidence in times of struggle.
  • Provide education – Help team members find skills, knowledge, and expertise.
  • Act as counselor – Develop interpersonal relationships between team members and those outside the team.

These roles that a coach plays requires balance. It is important to avoid focusing so much on one role that you fail to address others.


The coach is responsible for guiding and supporting the team. Responsibilities extend to specific activities such as:

  • Maintain the team’s focus on a common goal
  • Assist the team in different processes and provide support
  • Monitor progress
  • Give effective feedback diplomatically

These are not the only responsibilities that coaches have. Remember not to take on too much. Your responsibilities need to support your roles. When you go beyond this, you risk overextending yourself.

Face Challenges

There are common challenges the coaches face when they are working with their teams. Many of these challenges become risks when coaches fail to address them. We will discuss risks later in the course.

  • There is a lack of trust in relationships – Be honest and sincere in relationship building.
  • Failure of individuals to come to their own conclusions – Allow them to struggle without interfering.
  • Dependent team members – Do not allow team members to use you to solve all their problems.
  • Uncommitted team members – Have members develop goals, and cut them if they refuse to engage.
  • Lack of respect – Maintain boundaries to prevent members of the sales team from losing respect for your position.


Coaches need to be prepared to take on the roles and responsibilities of the job. Whether you are a coach manager or specialist, you must embrace the confidence and build the connections necessary to do the job. A successful coach will also need to communicate effectively and be able to focus in on the coaching process.

Be Confident

A coach needs to help instill confidence in others, but this is difficult to do if coaches lack confidence themselves. Confidence is an attitude that will bring success when combined with drive, focus, and enthusiasm. There are a few ways that you can build confidence:

  • Think positively and avoid negative thoughts
  • Focus on achievements
  • Commit to small goals
  • Increase goals

You have probably heard the saying, “Fake it till you make it.” There are some characteristics of confident people that you can imitate. Knowing these characteristics will also help you identify it in others and also in yourself.

Build Connections

Building connections with team members and between team members is an essential part of a coach’s job. The easiest way to build connections is through finding common ground. Common ground can be as basic as sharing the same goals or enjoying the same activities. Begin coaching relationships by telling personal stories that are not too revealing. As you find common ground, your connection with the team will grow.

Help the team build connections among themselves using similar techniques. As you grow your connections, you will develop trust and loyalty within the team. This trust will require effective communication techniques to develop.


Coaches need to be aware of their communication styles. The most effective method of communication is active listening. This method of communication has some very specific aspects:

  • Encouragers:  Encouragers are signals that you are paying attention to the speaker. These are phrases and sounds that encourage speakers to continue. They should only be used occasionally.
  • Repeat the speaker’s key phrases: This is another way to encourage speakers to continue and to make them feel heard.
  • Paraphrase and Summarize: Restate the speaker’s key points.
  • Empathy: Offer empathy, but make sure it is genuine.
  • Pay attention: Stay in the moment and listen carefully. It might be tempting to interrupt because you’ve anticipated what else the customer is going to say.
  • Control emotions: Pay attention to the volume, tone of voice, and speed of speech. Higher volume, tone, and pace indicate not only emotion and enthusiasm but also anger, frustration, and anxiety.
  • Take notes: Write down any questions or thoughts to follow up and ask questions.
  • Open-ended questions: Open-ended questions are the opposite of close-ended questions. They are broad and encourage conversation.
  • Be genuine: Be fully present in the interaction and care about the situation and the person speaking.

Remember to pay close attention to your body language and break down any barriers to communication that you may have.

What are ways you can assign work to your employees?

General Principles

Work assignments often fall into one of three categories:

  • Orders: These leave no room for guesswork, and they typically match the dictatorial approach discussed below. These should only be used for emergencies. Example: “Shut off that tap, now!”
  • Requests: These types of assignments leave the employee some room for interpretation. These are the work descriptions you will want to use most often. Example: “John, please turn off that water.”
  • Suggestions: These types of work assignments leave the most room for interpretation and should only be used if you don’t care how the work gets done, or if it’s a low priority task. Example: “Susan, it would be nice if we could come up with a different format for that report.”


The Dictatorial Approach

The easiest short-term work assignment method is to simply assign tasks to individuals. However, this generates the least job satisfaction and independence.

This method should be used when a task needs to be completed urgently, or if it is a task that no one wants to take on.

For best results, make sure that you explain the importance of the task and the rewards to the individual, the department, and the organization.


The Apple-Picking Approach

This method gives employees more freedom in choosing their tasks, although it does not emphasize team problem solving or collaboration. The basic idea is that the team member chooses a project that they would like to work on from a list of departmental tasks.

This is a good method to use when there is a small group of tasks to be assigned, a very small group of employees, and not enough time for a meeting. In this case, make sure that the tasks are equal in value and workload. This method can also be used when the department has a list of low-priority “fillers” and an employee needs a short term project.

Be careful when using this method if there are just as many tasks as people, as employees’ choices will be reduced as you move through the team members.

The Collaborative Approach

With this method, the team has a meeting to decide who completes which task. The list of tasks is posted on flip chart or whiteboard. For maximum effectiveness, all team members help establish objectives and deadlines for each tasks.

This is the most effective method because giving team members a say in the way the work is distributed, and giving them the opportunity to choose more meaningful tasks, will enable you to get more out of your employees and to help them grow and develop.

However, this method is not appropriate for a list of menial tasks, or if a task needs to be urgently completed. It is most effective when used with a mature team (a team that has worked together for six months or more).


What is the Best Defense Against Hackers?

”The best defense is a good offense”. Rather than reacting to attacks once they’ve occurred, a wise strategy is to prepare proactive measures, so that if the time comes, you can completely bypass the attack or lessen the blow of it.



Cryptography is basically defined as a secret method of writing. This is done so that only authorized parties are able to interpret the message.

It is used in various industries, such as banking and health to protect the privacy and security of companies and customers’/patients’ information.

Examples of encryption methods include:

  • International Data Encryption Method (IDEA)
  • Advanced Encryption Standard (AES)
  • Data Encryption Standard (DES)


Digital Forensics

By many, computer systems have become a tool for committing various crimes. Because of this, law enforcement officials have decided to use this very tool to counteract the criminals’ use of computers to commit online and offline crimes. In essence, they have decided to “Fight fire with fire”.

In digital forensics, law enforcement collects and analyzes the data in such a way that it can be used in court against the perpetrator.

Examples of cases where digital forensics was used:

  • BTK Killer: Dennis Rader was convicted of a string of serial killings that occurred over a period of sixteen years. Towards the end of this period, Rader sent letters to the police on a floppy disk. Metadata within the documents implicated an author named “Dennis” at “Christ Lutheran Church”; this evidence helped lead to Rader’s arrest.
  • Joseph E. Duncan III: A spreadsheet recovered from Duncan’s computer contained evidence that showed him planning his crimes. Prosecutors used this to show premeditation and secure the death penalty.
  • Sharon Lopatka: Hundreds of emails on Lopatka’s computer lead investigators to her killer, Robert Glass.




Intrusion Detection

Intrusion detection is a vital asset to a computer system. Intrusion detection systems (IDSs) inform the administrator or a security information and event management system of unauthorized programs or people on the network. There are a variety of IDSs to choose from.

When looking to invest in an IDS, there are several questions to ask yourself.

  • What does our business need in an IDS?
  • Will our network support the IDS system?
  • Can we afford an IDS?
  • What do we do if something goes wrong with the IDS?
  • As our business grows, we can still use this IDS?

Some manufacturers of IDSs include:

  • Dakota Alert, Inc.
  • Juniper Networks
  • Linear, LLC
  • PureTech Systems, Inc.
  • Telguard


Legal Recourse

The majority of computer hacking crimes are punishable under the Computer Fraud and Abuse Act (18 U.S.C. §1030). There may be additional penalties under state law.

Under this act, there are penalties for committing the following offenses involving computer:

  • Obtaining National Security Information
  • Accessing a Computer and Obtaining Information
  • Trespassing in a Government Computer
  • Accessing a Computer to Defraud & Obtain Value
  • Intentionally Damaging by Knowing Transmission
  • Recklessly Damaging by Intentional Access
  • Negligently Causing Damage & Loss by Intentional Access
  • Trafficking in Passwords
  • Extortion Involving Computers

Penalties may include monetary and/or prison sentences. For example, an individual who is found guilty of a first offense of illegally obtaining national security information can serve up to 10 years in prison.


Software Solutions

According to an article by  Neil J. Rubenking  in PC MNagazine the best software program would be Bitdefender Total Security 2018.


He states that the bottom line is If you want every security component in a single well-integrated package, plus bonus features, Bitdefender’s Total Security mega-suite is what you need.


Of course there are software packages that claim to do the job also.

But I am using the Bitdefender right now, and it seems to work good on my personal computer.


On my wordpress platform I use the Wordfence plugin.  It does an excellent job

Why is cybersecurity important for you?

Cybersecurity Fundamentals

Before developing and implementing security measures to prevent cyberattacks, you must understand basic concepts associated with cybersecurity and what cyberattacks are. The method(s) of cybersecurity that a company uses should be tailored to fit the needs of the organization.


What is Cyberspace?

Cyberspace is the environment where computer transactions take place. This specifically refers to computer-to-computer activity. Although there is no “physical” space that makes up cyberspace, with the stroke of a few keys on a keyboard, one can connect with others around the world.

Examples of items included in cyberspace are:

  • Networks
  • Devices
  • Software
  • Processes
  • Information storage
  • Applications



What is Cybersecurity?

As previously mentioned, cybersecurity is the implementation of methods to prevent attacks on a company’s information systems. This is done to avoid disruption of the company’s productivity. Not only does cybersecurity include controlling physical access to the system’s hardware, it protects from danger that may come via network access or the injection of code.



Why is Cybersecurity Important?

Cybersecurity is crucial to a business for a myriad of reasons. The two this section will focus on are data security breaches and sabotage. Both can have dire effects on a company and/or its clients.

Data security breaches can compromise secure information such as:

  • Names and social security numbers
  • Credit card and bank details
  • Trade secrets
  • Intellectual property

Computer sabotage serves to disable a company’s computers or network to impede the company’s ability to conduct business.



What is a Hacker?

In simple terms, a hacker is an individual or group of individuals who use their knowledge of technology to break into computer systems and networks, using a variety of tools to gain access to and utilize other people’s data for devious reasons.

There are 3 main types of hackers. They are:

Grey hats: These hackers do so “for the fun of it”.

Black hats: These hackers have malevolent reasons for doing so, such as stealing and/or selling data for monetary gain.

White hats: These hackers are employed by companies to hack into systems to find where the company is vulnerable, with the intention of ensuring the safety of the data from hackers with ill intentions.

Types of Malware

”Malware” is the shortened form for malicious software, which is intrusive software, used to perform actions such as interrupting computer operations and obtaining sensitive information. Acquiring access to private computer systems and brandishing unsolicited advertising are also characteristic of Malware.



A computer worm is an independent malware program that reproduces itself to infect other computers. It can spread to other computers without having to attach to an existing program, but still causes some form of damage to the network.

Damage done by worms includes:

  • Bandwidth consumption
  • Stopping active anti-malware service
  • Immobilizing Safe Mode
  • Hindering Windows auto update



A computer virus is a program that hides within a harmless program that reproduces itself to perform actions such as destroying data. It can infect files and when the file is opened, spread the virus throughout your computer. The virus will further spread if the infected file is shared with others.

Damage done by viruses includes:

  • Corrupting files
  • Computer slowdown
  • Taking over basic functions of the operating system



The main purpose of Spyware is to obtain information about an individual or company without their knowledge or consent. The data gathered from this act of “spying” is sometimes sent to another entity. It can also be used to gain control over one’s computer without the user realizing it. It is commonly used to track the user’s movements and bombard him/her with pop-up ads.

Damage done by spyware includes:

  • Collecting personal information
  • Installing unsolicited software
  • Redirecting web browsers
  • Changing computer settings
  • Slowing down Internet connection



Trojans gain access into computers by misleading users of what it is truly meant to do. They spread in sneaky ways. For example, a user may receive an email attachment that appears to be legitimate, but when he/she opens it, it in fact gives the attacker the opportunity to obtain the user’s personal information, such as banking details and passwords.

Damage done by Trojans includes:

  • Crashing the computer
  • Deleting files
  • Corrupting data
  • Logging keystrokes


Cyber Security Breaches

Cyber security breaches are the result of secure information being released to a treacherous environment. Whether the data is released intentionally or unintentionally, the consequences can have long-lasting effects, from harassment to identity theft.




Cybercriminals who use phishing scams aim to obtain personal information by appearing to be a legitimate source. Many times, they masquerade as a major company, such as a bank, appealing to your desire to keep your information safe.

For example, they may send an email that says, “We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity.”

Clicking the link or responding to the email can take you to a website that looks authentic, but is in fact a spoof site that serves to steal your information and use it for malicious purposes, such as commit crimes using your name or using your bank information for personal gain.


Identity Theft

Identity theft can be considered one of the worst case scenarios when it comes to cyber security breaches. Whether hacking into a company’s computer system to assume the identity of the company or doing so to steal the identities of the company’s customers / clients, the end result can be disastrous.

Those who seek to steal another’s identity typically do so and move on quickly, making it difficult to track and prosecute the perpetrator. This is why “an ounce of prevention is worth a pound of cure”.

There are many ways to help prevent identity theft. Some examples are:

  • Be mindful of phishing websites
  • Utilize an Anti-virus / Anti-malware program
  • Don’t respond to unsolicited requests for secure information



Cyberbullying is not just limited to individuals. Cyberbullies can use their vices to ruin the reputation of a company as well. Many companies have social media accounts that allow the general public to post comments, complaints, and suggestions. Some use this opportunity to post cruel and negative comments, or even threats.

What are some ways to handle cyberbullies?

  • Do not immediately respond. When one feels attacked, the immediate tendency is to respond out of emotion. Doing so could escalate the issue, so take some time to process the information and compose yourself before dealing with the issue.
  • Tell the cyberbully to stop. Granted, this may not always work, but sometimes being told that the behavior is not acceptable is all one needs in order to cease.
  • Get the authorities involved. Contact the police. The police many times have the necessary tools to track down the culprit and help put a stop to the behavior.

Cyber Stalking

Cyberstalking a company can include acts such as false accusations and defamation, which can affect the standing of the company in the community. The cyber stalkers’ intention is typically to intimidate or in some way influence the victim. Cyberstalking is a criminal offense that is punishable under the anti-stalking laws.

Being found guilty of cyberstalking could lead to penalties from a restraining order against the assailant to the assailant serving jail time.

Anti-Stalking Tips:

  • Be sure you always have physical access control over your computer, to prevent the stalker from gaining that control without your knowledge.
  • Always log out of programs before stepping away from your desk. Utilize a screensaver and password.
  • Protect your passwords. Do not share them. Change them often.
  • Keep your security software updated.


Cyber attacks are orchestrated by individuals or groups to destroy the information systems, networks, etc. of others. From installing Spyware on a computer to obliterating a company’s entire infrastructure, cyber-attacks can have devastating effects on many.



Password Attacks

Passwords are intended to prevent unauthorized access to your accounts, so it’s important to use passwords that are strong in order to prevent threats against the privacy and security of the data associated with your company and customers.

Why is it important to use a strong password?

There is software available to hackers that will allow them to try various passwords in an attempt crack the code of and infiltrate your system.

How to protect your business:

  • Create a password that is easy for you to remember but difficult for someone else to figure out
  • Include upper and lower case letters, numbers, and symbols
  • Craft a password that is long
  • Regularly update your password


Denial of Service Attacks

Denial of service attacks are just as its name states. Its goal is to make a network unavailable to its intended users. This type of attack can be used against individuals where they consecutively enter the wrong password enough times that they are locked out of their account. It can also manifest as a network being so overloaded that no one can get in.

Damage caused by denial of service attacks:

  • Network performs slowly
  • A specific website is inaccessible
  • No websites are accessible
  • Receiving a large amount of spam emails


Passive Attack

A passive attack is conducted to simply find the vulnerabilities of system, but not change any data at that time. Think of it in terms of a conversation that two people are having and the passive attacker is eavesdropping in on the conversation. Although it may seem like a harmless act at the time, if the intruder is able to obtain the “right” information, he/she can use that in the future to cause irreparable damage.

A passive attack is different from an active attack, which aims to change data of the system at the time of the attack.


Penetration Testing

Penetration testing can be a positive tool for an organization. It is done to unearth the vulnerabilities of a computer system, then take advantage of those vulnerabilities to get an idea of the impact an actual attack will have on the system.

There are many reasons why a company would utilize penetration testing. Some of these include:

  • Establish the likelihood of a specific attack occurring
  • Detect high risk vulnerabilities that can result from a grouping of low risk vulnerabilities that take place in a particular pattern
  • Determine the bearing an attack will have on a company
  • Assess the company’s network risk management capabilities



Next Post:  Ways to counteract cyberattacks.

Why Staff Training is Important?

It’s really quite simple to keep good people working for you. You start by putting them through a comprehensive staff

training program, and then you continue to foster their professional development and give them a reason to stay.

Start by creating a comprehensive training system for your new and existing employees.

If you don’t have a training program in place, it’s time to start one. Haphazardly training new employees usually results in each person starting with a different level of understanding of their role and knowledge of the company. This creates nothing but confusion and inefficiencies.

A strong training program will:

  • Give new employees all the information they need to be successful in their roles
  • Allow you to seamlessly implement new policies and procedures
  • Show your staff that you are invested in their employment with you
  • Allow you to establish performance standards
  • Give both you and your staff an opportunity to ask questions and receive feedback

Your training program sets the tone for each person’s employment with your business. It is their first impression of your company, the systems within it, the leaders who run it, the organization level, and the performance standards expected. If you give the impression that the company is sloppily run, then your new employee will think that sloppy work is accepted.

A clear system or ‘curriculum’ for new employee training not only results in stronger employees, but also makes your job easier. The subjects and skills that each employee is expected to learn are clearly outlined, and nearly anyone in your office can pick up the training manual and get started.

A strong training program will also help you keep employees, and reduce turnover. The cost of hiring and training staff members can be high, and you want to maximize that investment by keeping employees happy and learning throughout their employment.

So, first I’m going show you how to create a training system for new employees. In the last section, I’ll show you how to make sure that training system is ongoing throughout the staff member’s employment.

  1. Design your training system by asking yourself (and answering!) the following questions:

What is the knowledge level of the new employee?
Decide what you are going to cover in the training program with awareness of the new employee’s prior knowledge and skills. If you are not sure on some areas, ask them, or plan to “review” key skills and understanding.

Who will be doing the training?
Choose who will lead the new employee’s training, and who are the people who will assist. These people need to be qualified and experienced enough to cover the each section of the training. For example, administrative staff should not be charged with training an employee on the sales floor; instead, a sales staff member should handle training for that specific period. Make it clear who is responsible for what information.

What materials do you need to train new employees properly?
Make a list of the materials you need to cover and give to the employee. If you have reference material, make sure it’s handy. Anything that will contribute to the training process should be accessible: company manuals, industry reference materials, product knowledge binders, work samples, etc.

What tools do you need for the new employee?
Gather the tools your new employee will need to perform their role, and assemble it where the training will be held. Stock their workstation with the supplies they’ll need to be successful, like software, technological equipment, and role-specific materials. A lot of training time can be wasted looking for key items.

How much time will training take?
Decide how much time it will take your new employee to learn and become comfortable with the new role. Include time for questions and feedback, and be generous with the time you allot to each task or section of training. Avoid rushing the training process, since it will cost you time and money later on.

How will you test or check to make sure the training is working?
Provide ‘checkpoints’ or tests within the training material to confirm that the employee understands and is comfortable with the topics covered. These don’t have to be formal tests, but could be small, job-related tasks performed on their own using the skills taught in the training program.

How will you incorporate the company’s big picture into the training program?
Explain to every new employee how their role fits into the overall structure of your business, and how their work impacts the performance of the business. Show them where they can go for information about the company, as well as other departments, if applicable.

What opportunities will the trainee have for feedback and clarification?
While it may be assumed that the trainee can ask questions at any time, be sure to build opportunities for clarification into the training process. Also, make it clear to the trainee that questions and feedback are welcome at any time, not just during the training process.

  1. Schedule regular one-on-one meetings between staff and managers to evaluate performance and identify areas for development.

As part of their ongoing training, hold an individual meeting with each staff member at least twice a year to review their performance, gather feedback on the business, and identify opportunities for growth and development.

Conduct these meetings one-on-one, or two-on-one, with the staff member, yourself, and their immediate supervisor (if they have one). When held regularly, these meetings become an important opportunity for communication between staff and management, and encourage honest and open dialogue.

Create an agenda that everyone in the meeting can follow, and be sure to include the following items:

  • Review of performance over past time period (six months, three months, etc.)
  • Review of goals or targets set at last meeting
  • Achievements and successes
  • Opportunities for growth and development
  • New goals or targets set for upcoming time period

Build a two-way dialogue during the meeting, and make it clear to the employee that they can provide their own feedback. These should be positive experiences, and issues or challenges should be handled in a constructive way.

  1. Create a human resources system to organize each of your employees training and professional development.

If you have several employees, it is wise to create a human resources system for organizing and managing information about each of your staff and their performance in your company. In a filing system, keep a folder for each one of your staff members, and use it to store information about their employment with your company in a centralized place.

Remember that these aren’t designed to be “secret dossiers” full of incriminating information, it’s a convenient way to record and monitor the performance and development of each of your team members.

In your employee’s human resource folder, keep documents like:

  • A job description, with regular updates to include new responsibilities or tasks
  • Summary of performance evaluations (one-on-one meetings)
  • Goal planning worksheets
  • Resume upon hiring
  • Professional development plan or program

In addition to a comprehensive system for training new staff, you will need to create an employee retention strategy to keep good people in your business.

You can hire and train the best and the brightest, but unless you have a strategy in place for keeping the best and the brightest happy and motivated, you’ll be forever stuck in the hiring and training phrases.

Of course turnover happens in every business, it’s just a part of being an employer. People get bored, or venture over to another company. They make moves to further their career, or try out new industries. Sometimes you can’t do anything to stop it, but with an employee retention strategy you’ll have a better chance of hanging on to your best employees.

  1. Provide a work environment that meets the needs of your employees.

The place you go to work every day makes a big difference to your overall happiness and how much you like what you do. Therefore, the environment you create for your staff will naturally impact your retention rates.

Consider spending a little bit more money on things like office furniture and kitchen or staff room amenities. Do what you can to make every person’s workspace healthy and comfortable. Place cushioned rubber mats at the point of sale, and other locations where staff will be standing for a long period of time. If your staff uses a computer all day, provide comfortable chairs and adjustable keyboard trays.

Draft a list of small (or big!) changes you can make to your office or store that will improve the day-to-day experience of the people who work for you.

Think about the following questions when brainstorming:

  1. How is the staff room arranged and furnished?
  2. What amenities are provided on-site? Does the kitchen meet the lunchtime needs of all staff members?
  3. What is the atmosphere, or people-culture, of the business? What is the noise level or music choice?
  4. Is there a place for congregation and communication between employees?
  5. How is the office or store-space laid out? Open concept or sectioned off?
  6. Are there ample windows and natural lighting?
  7. Does staff gather for social events, or have common interests?
  8. Are there company events for team building?

Remember that little improvements will go a long way, so get creative with how you can improve the environment at your place of work.

  1. Implement a rewards or incentive-based program to recognize strong performance.

The best way to show staff that they are valued and to recognize their achievements is to create a rewards system. This works well for both your business and the employee, because when employees are motivated with incentives and acknowledgement, they will deliver higher results.

Rewards can vary from days off and free lunches, to bonus checks and salary increases. Choose something that your employees will value, and that you can afford to hand out.

Here are a few ways you can structure your rewards program:

Incentive Programs

  • Rewards based on reaching individual or group targets for sales or other measures (conversion rates, average dollar sale, etc)
  • Rewards based on individual improvement targets for sales or other measures

Recognition Programs

  • Employee of the Month, as voted by colleagues, management, or customers
  • Salesperson of the Month, awarded to top seller
  • Most Improved, awarded to employee with the highest growth

Tip: I came across a statistic a while ago that says that most employees value positive public recognition more than bonuses or monetary rewards, and I believe it. Make your rewards system public, and showcase top performers as “employee of the month” or “salesperson of the month.” This type of reward costs your company nothing to give.

  1. Establish a professional development program to facilitate ongoing learning and performance improvement.

When a new employee is finished with their orientation training, their ongoing training continues in the form of professional development. Ideally, your business will have a system or program in place that nurtures each of your employee’s professional growth.

Investing in the development of your employees shows that you are motivated to keep them happy and growing in their careers. This will help your retention strategy, and allow you to promote and cross-train from within, which will save you time and money in the long run.

The feeling of hitting a professional wall, or “outgrowing” a position is one that drives people to change jobs or attempt to apply their skills elsewhere. If you want to keep your best staff, you will need to find a way to help them grow as a professional while contributing to the needs of your business.

Ongoing training and development increases:

  • Productivity
  • Retention rates
  • Safety
  • Staff morale
  • Customer service
  • Sales
  • Your bottom line

Your professional development program doesn’t have to be particularly formal, just a range of options that will support the growth of your business and the goals of your employees.

Some companies give each staff member a budget for professional development expenses that the company will pay for. Others require a percentage of staff time to be dedicated to learning or product knowledge. You could also schedule a monthly “lunch and learn” session on various topics or products.

A professional development program could include any or all of:

  • Presentations by product or service vendors to improve product knowledge
  • Staff training to learn new equipment or technology
  • Courses at continuing learning institutions relevant to the employee’s role
  • In-house or industry mentorship programs
  • Weekend seminars
  • Promotion and training in higher positions
  • Cross-training to learn additional responsibilities or cover others’ roles

Be sure to work a discussion about professional development and your employee’s goals into your one-on-one meetings. Employees will be more invested in your company’s interests if you are invested in theirs.

Invest time in your staff’s training

It only makes good sense that employees who feel they have a stake in your business will work with a greater sense of ownership and perform at a higher level.

Remember, once you hire the right people, it’s entirely up to you to groom them into your ideal employees. Always consider the cost of finding and training new employees compared to keeping your current ones – just like customers, it’s a lot less expensive.

Do You Want Some Free Material From The Law Depot

Do You Want Some Free Material From The Law Depot


The Law Depot is an affiliate that provides quality information on various aspects of law.  There is a lot of free information.  In some cases you might have to pay for help.  However, it is worth a look.


For example you can obtain the following information FREE by following the link.

Partnership Agreement – For All You That are Thinking of Forming a Business Partnership
Establishes the rights and responsibilities of general partners, and the rules in a for-profit partnership.


The site will do a free partnership agreement for a business in any province in Canada.


The site will explain what a partnership agreement is, and how to file a partnership agreement.


You can use the following link for further information:




LSAT Prep – For all you aspiring lawyers
A Law School Administration Test (LSAT) is a required exam for admission into law school. Take a previously administered test to prepare for the LSAT.  The example is 2007.  It would be good practice before you try the real thing.


From the web site:

“The following exam was administered by the Law School Administrative Council (LSAC) to test takers in June 2007. It is intended to help you prepare for the Law School Administration Test (LSAT), an entrance exam for many law schools. The test has four sections covering reading comprehension, analytical reasoning, and logical reasoning.”


The site will explain what the LSAT is, and how the test is scored.


You can use the following link for further information:



Business Plan – This is the most important business document for a number of reasons.

A comprehensive proposal that outlines a business’s challenges and opportunities as well as its marketing, financial, and management plans.


The site will ask you to select the industry/business you are in.


The site will explain what a business plan is, and what you need to know to complete a business plan.


You can obtain further information from the following link:


For any other legal advice/information you can select the Law Depot icon located  on the upper left side of this screen.


Why is a Vision Statement so Important

Note:  This post is found in a new category, the Coaches Corner.  The information for these posts are compiled from my Corporate Library.


You will notice that every major company in the world has a vision or mission statement – a broad, futuristic idea of what the company will achieve and look like in the future. The five-step process can help you achieve there, but you need to know where “there” is first.

I know you must be eager to jump into marketing strategies and get more people flowing through the door, or more sales ringing through the till. Be patient – this is important work that will build and contribute to your amazing success. Trust me!

So, let’s take a look at what a vision statement is, and why it’s important for you to create one for your business.

A vision statement is a broad, inspiring image of the future state a business aspires to reach. It describes without specifying how aspirations will be achieved, or when. It is ambitious, and forward-thinking. It’s not about where the organization is now, it’s about what the organization will be, or aspires to be.

A vision statement needs to:

  • describe aspirations and intent
  • be inspirational for your staff and customers
  • project a compelling story
  • paint a clear picture
  • use engaging and descriptive language
  • be realistic
  • align with your company’s values

The vision statement will also provide a clear criteria or measuring stick for decision-making. When making tough choices, ask “Does this support the vision statement?” If major initiatives do not support the overall business vision, chances are they aren’t worth the investment of time and money.

If your business doesn’t have a vision statement, it needs one. If it does, then this is a good opportunity to strengthen it or make sure it is aligned with the current dream you have for yourself and your company.

You should note that a corporate vision statement – once created, agreed to and perfected – should remain consistent and unchanged for several years. When a vision statement is changed and revised, it is difficult to create a consistent plan that supports the achievement of the vision. In this case, now is a good time to revise your vision – right before embarking on a comprehensive marketing strategy.

But first, don’t forget that your employees, joint ventures (companies you align yourself with – the most powerful marketing initiative on the planet is a Joint Venture) and your customers need to believe in the company’s vision too.

Your employees need a strong, clear vision statement just as much as you do. When creating a vision statement, keep this in mind. The vision will need to be something that your employees can embrace and stand behind. A powerful vision statement that your employees can get excited about will motivate, inspire and build morale on the sales floor and in the office.

Think about how you will communicate your vision to your employees once you have created it. How can you inspire them to nurture and support your vision on a daily basis, in everything they do? How can you empower and motivate them to feel ownership of the company’s future and their stake in it?

Take a look at these corporate vision statements so you can get a better understanding of what we’re talking about.
Our vision is to be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online.

Dell listens to customers and delivers innovative technology and services they trust and value.

eBay pioneers communities built on commerce, sustained by trust, and inspired by opportunity. eBay brings together millions of people every day on a local, national and international basis through an array of websites that focus on commerce, payments and communications.

Facebook is a social utility that helps people communicate more efficiently with their friends, family and coworkers. The company develops technologies that facilitate the sharing of information through the social graph, the digital mapping of people’s real-world social connections. Anyone can sign up for Facebook and interact with the people they know in a trusted environment.

Google’s mission is to organize the world’s information and make it universally accessible and useful.

Other Vision Statement Examples:

  • To develop a reliable wireless network that empowers people with the freedom to travel anywhere – across the hall or across the continent – and communicate effortlessly.
  • To be America’s best quick-service restaurant chain we will provide each guest great tasting, healthful, reasonably priced fish, seafood and chicken in a fast, friendly manner on every visit.
  • To provide high quality products that combine performance with value pricing, while establishing a successful relationship with our customers and our suppliers.
  • To be a profitable provider of high quality software solutions and services that provide strategic value to our customers and create a company that can attract, recruit and retain smart and talented employees.

See what I mean? Let’s start creating your unique vision statement.

  1. Start by looking at your strengths and weaknesses from the perspective of everyone who does business with you.

You’ll start with a bit of analysis on where you stand now. Use the chart as a guide, create your own on a pad of paper (ideally use this same pad for the entire time you are doing the E-Learning process) and fill in your company’s unique strengths and weaknesses. Think about strengths and weaknesses from the perspective of customers, staff, management, vendors or suppliers and owners.

For example, what would your customers say about your customer service standards? Would this area be considered a strength or a weakness? What would your staff say about training and professional development opportunities? What do you think about your income and overall financial growth?

  Strengths Weaknesses
Customer service
Product or service availability and quality
Business location
Business image
Professional development
Quality of work environment
Staff skills
Vendors / Suppliers
Product or service quality
Owner (You)
Business image
  1. Analyze your observations, and remember that your weaknesses represent great opportunities for change and improvement, while your strengths need to be nurtured and developed.

Take a look at what you have written, using the chart above as your guide, and answer the following questions on your pad of paper:

What does the overall picture look like?

How does the overall picture align with the dream you have for your business?

What great achievements and qualities exist in the strengths section? (List 10)

What opportunities exist in the weaknesses section? (List 10)

  1. Now that you’ve assessed where your business stands today, where do you want it to be? What opportunities exist?

Here you will take the strengths and opportunities you identified in step one, the analysis you completed in step two, and start describing them in words. Use the chart below as your guide, write three sentences that describe the future state of your business. I’ve included some samples to get you started.

Customers To be a regional leader in customer service.
Staff To inspire and develop our professionals.
Management To lead a generation of environmental responsibility.
Vendors / Suppliers To offer only the highest quality sprockets.
Owners To be a profitable and highly respected organization.
  1. What opportunities and aspirations are the highest priorities for you and your business?

Take the sentences you created above, and list them in order of importance to you. You may have to do this several times before you feel the order is accurate. Then, combine duplicate sentences, or ones that describe similar things.

Once you’ve finished your list, take the top three to five sentences and combine them into a cohesive paragraph.

  1. Refine your statements so that they are broad, future-oriented and use words that reflect your values, priorities and dreams.

You need to refine your statement so it is smooth, clear and easy to understand. Here is a checklist to use when reviewing the words you have written:

  • is it inspirational for your staff and customers?
  • does it project a compelling image?
  • does it paint a clear picture?
  • have you used engaging and descriptive language?
  • is it realistic?
  • does it align with your company’s values?

TIP: You can use phrases like:

A leader in…
Support the development of…
Offer opportunities to…
Continually create…
Build on…
Bring together…

  1. Include your employees in the vision creation process, and ask them for feedback.

Do they understand the vision? Do they support it? Does it inspire them? Can they find meaning in their work based on it? Incorporate their feedback, where possible and relevant.

  1. Put your vision statement somewhere everyone can see it – your staff, management, customers and vendors.

Once you have created your vision statement, share it with the world. Your vision is something you have committed to, and can let everyone know where your company is heading. It allows them to see where you want to go, and gives them the opportunity to help you get there.

Now, do you have everything you need to start working towards your vision statement.

What soft skills are necessary for sales and marketing?

Because selling is so people-centric, soft skills are critical.   The following eGuides discuss soft skills that might be beneficial to any sales/marketing department and/or individual.




Ö The eGuides were adapted from my professional Corporate Library

Ö The eGuides are in the PDF format.


`Body Language Basics

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important as what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.


Call Center Training

Call Center Training will lower costs as it can reduce turnover.
You will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.


Creating a Great Webinar

Creating a Great Webinar is all about providing a great interaction between the presenter and the audience.
You will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.


Employee Recognition

Through our Employee Recognition eGuide you will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.


Event Planning

With our Event Planning eGuide, you will learn how to anticipate and solve common planning issues for any small event such as informal gatherings, up to complex meetings. Effectively troubleshooting will help insure a happy and enjoyable event.


Internet Marketing Fundamentals

Internet Marketing Fundamentals will provide you with a great set of skills to market your business online. Content is the king of Internet marketing, and  you will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.


In Person Sales

With our “In-Person Sales” eGuide, you will discover the specifics of what it means to become an effective salesperson, and steps to success.  You will learn how to connect with customers and move them through the sales process.


Marketing Basics

Marketing Basics will provide the basic knowledge to you, and give you the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.


Media And Public Relations

Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities.


Motivating Your Sales Team

Motivating Your Sales Team will help you create the right motivating environment that will shape and develop your sales team with right attitude and healthy competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales team you can have through better motivation.


Multi Level Marketing

With our “Multi-Level Marketing” eGuide, you will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles. 


Overcoming Sales Objections

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.


Presentation Skills

The Presentation Skills eGuide will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This course includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.


Proposal Writing

The Proposal Writing eGuide will take you through each step of the proposal writing process, from understanding why you are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.


Prospecting and Lead Generation

With our Prospecting and Lead Generation eGuide, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their sales strategy.


Sales Fundamentals

The Sales Fundamentals eGuide will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. Y
ou will become more confident, handle objections, and learning how to be a great closer.


Telephone Etiquette

With our Telephone Etiquette eGuide, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.


Top 10 Sales Secrets

With our “Top 10 Sales Secrets” eGuide, you will discover the specifics of how to develop the traits that will make you a successful sales person and how to build positive, long lasting relationships with your customers!


Trade Show Staff Training

Make sure your staff has the right tools to succeed with the Trade Show Staff Training eGuide. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

How can soft skills enhance your personal development?

Personal development can be seen as the evolution of a human’s professional and personal life until they reach their ultimate potential.  It is usually a lifelong learning process.  Some of the soft skills that you can use to help reach your ultimate potential are given below in a form of a brief description and an eGuide.



Ö The eGuides were adapted from my professional Corporate Library

Ö The eGuides are in the PDF format.



Anger Management

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This eGuide will help teach you how to identify your anger triggers and what to do when you get angry.


Attention Management

Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. This eGuide will give valuable insight and strategies into what it takes to be more attentive and vigilant.


Being A Likeable Boss

You will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, you could improve on almost every aspect of your career.


Critical Thinking

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This eGuide will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life–


Emotional Intelligence

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continues to gain momentum.  This eGuide will discuss all aspects of Emotional Intelligence.


Goal Setting and Getting Things Done

This eGuide will cover strategies to help you overcome procrastination. These skills will translate into increased satisfaction in your professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn will become a happier and more productive individual.



Improving Mindfulness

By reading this eGuide you will begin to identify your own patterns of thinking. As you learn to practice mindfulness, you will cultivate positive emotions that will have a dramatic effect on the work environment.



Improving Self-Awareness

By reading this eGuide, you will learn how beneficial becoming more self aware can be. A highly self aware person will become more equipped to deal with daily life and its challenges. You will gain a new perspective on yourself and your emotions, and become a valuable member to society.



Increasing Your Happiness

This eGuide will show you how to engage in unique and helpful ways to increase your happiness. This will have a robust effect on your professional and personal life. It will improve your communication skills, increase productivity, and lesson absenteeism.



Job Search Skills

This eGuide helps you develop a plan that could get you a new job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs you should apply for.




Managing Workplace Anxiety

This eGuide will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations.



Managing Personal Finance

The eGuide shows you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget.



Personal Productivity

This eGuide will help you achieve a goal of Personal Productivity. Through this guide participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this guide you will take ownership and begin to lead a more productive life.



Social Intelligence

Increasing your Social Intelligence will provide benefits throughout your professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you an advantage in your interactions. Social interactions are a two way street, know the rules of the road!




Social Learning

This eGuide will show you how to create learning communities that benefit every aspect of your organization. You will learn new behaviors through observation and modeling and be instilled with a passion for learning.


Stress Management

This eGuide will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.


Work-Life Balance

This eGuide will show you how to focus on important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.


Public Speaking

However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking eGuide will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.



Taking the Initiative

With the “Seeing and Taking Initiative” eGuide, you will learn what initiative is, how to take it on, the advantages of it, and when to know one’s place. By studying this eGuide, you will be taking the first step in making something positive happen.  Now that is initiative!