Organizations are becoming increasingly aware that they need to maximize the skills of their employees in the workplace in order for the organization to compete and grow. To accomplish this, the organizations have to introduce or enhance the workplace soft skills of their employees. Some of these essential workplace soft skills are described below.
If you want greater detail on a particular soft skill you can order the particular eGuide.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.
Business Acumen will give you an advantage everyone wishes they had. The eGuide will help you recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.
A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
This eGuide examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette eGuide will help you look and sound your best no matter what the situation.
The Change Management eGuide will give any leader tools to implement changes more smoothly and to have those changes better accepted. This eGuide will also give you an understanding of how change is implemented and some tools for managing their reactions to change.
To address the growing problem of incivility in the work setting, this eGuide introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
In the Conflict Resolution eGuide, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
The Customer Service eGuide will look at all types of customers and how you can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
With our “Non-Telephone Customer Support” eGuide, you will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Through our Developing Corporate Behavior eGuide you should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty.
With The Handing A Challenging Customer eGuide, you will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this eGuide, you will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
With The Power of Networking (Within the Company) eGuide you will learn how internal networking is changing the workforce. Through this eGuide, you will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.
Through our Risk Assessment and Management eGuide you will be aware of hazards and risk you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.
Our Safety In The Workplace eGuide will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to help them create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.
With our Team Building For Managers eGuide, you will learn how important team building is and how beneficial it can be. Through this eGuide, you will gain a new perspective on teamwork, and become a valuable member to any team you are placed in. Follow the information in this eGuide and create a positive atmosphere within your company with the use of teams.
The Teamwork And Team Building eGuide will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
With our “Universal Safety Practices” eGuide, you will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored.